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MB-230 Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate Certification Exam

MB-230 Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate Certification Exam

Original price was: $149.00.Current price is: $124.00.

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Microsoft Certified Dynamics 365 Customer Service Functional Consultant Associate (MB-230) The MB-230 zeroes in on omnichannel routing logic—a capability many overlook—where customer interactions flow intelligently across phone, chat, and email based on agent skills and capacity. This exam demands hands-on familiarity with Dynamics 365 Customer Service’s configuration layers, not just theoretical knowledge of CRM basics.

Related exams

We list 78 Microsoft exams in total - the full set is on the Microsoft Certification Exam page. Nearby: MS-900 Microsoft 365 Certified Fundamentals, PL-200 Microsoft Certified Power Platform Functional Consultant Associate, and PL-300 Microsoft Certified Power BI Data Analyst Associate.

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Everything here is supplied as a PDF plus a practice-test engine, targeting the 2026 version of the exam objectives. It is an instant digital download - nothing is posted, and the timings are set out on our fulfillment process page.

Payment is one-off. There is no subscription and no renewal fee.

These are study materials, not exam questions supplied by the certifying body, and no pack can guarantee a pass. If a download will not open or does not match what the page described, our refund policy applies - contact us and we will put it right.

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