Frequently asked questions
What do I receive after payment?
A download link for the PDF and the practice test software, sent to your email and available in your account.
Which systems does the software run on?
The PDF opens on any phone, tablet or computer. The practice test software runs on All Devices.
Are all questions multiple choice?
Question formats vary by exam. Many exams use scenario-based questions, and the questions and answers are written to match the exam topic.
How do the 120 days of free updates work?
When we update the material for your exam, you can download the new version free of charge for 120 days from the date you bought it.
Is this the official exam material?
No. CertsEducation is independent and not affiliated with any certification body.
Can I get a refund?
Yes, if you fail your exam. Email us your official score report within 24 hours of your result, and within 40 days of purchase, to claim a refund. A 2% payment gateway fee and a 5% processing fee are deducted. Read the refund policy.